Work Orders
The BCA staff welcomes maintenance concerns, questions, and feedback and looks forward to assisting with all requests. To ensure a timely response and the most accurate assistance, please submit your a work order or request using one of the following methods:
How to Submit a Work Order
- Resident Portal (Recommended)
- Click the Member Login button above to sign in to your Resident Portal.
- From your account:
- Go to Maintenance → Work Orders → Submit a Work Order
- Select a category (e.g., pest control, trees, landscaping, etc.)
- Describe the issue — the more detail, the better!
- Provide your email and/or phone number for updates
- Attach any images or documents — photos are highly encouraged
- Click Submit
- By Phone
- Call the BCA office during normal business hours at 804-744-1035.
- Speak with our front desk to open a work order. A staff member will create the work order and notify the Maintenance Department.
- By Email
- Send a message anytime to brandermill.community.assoc@gmail.com.
- Staff will create a work order and notify the Maintenance Department.
- Immediate or Emergency Concerns
- For urgent issues, call the FirstService Residential Customer Care line 24/7 at 800-870-0010.
- A live agent will assist you and notify the BCA Maintenance Department.
Important Notes
- Requests submitted outside of these channels may not be received or may experience delays.
- Keep this information for your records — it’s the fastest and most reliable way to reach the maintenance team.
Questions or Concerns? Contact Maintenance Director at 804-744-1035 ext. 4000.