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Help

Registering an Account

Requesting a Registration Token

A user account is linked to an existing BCA customer account. It is important that a third party cannot request access to an account by pretending to register as another resident. For that reason, we mail a letter containing a registration token to your mailing address on file.

  • Navigate your browser to https://brandermill.com?id=request-registration. There's a link to this page on the log-in page if you don't feel like type in the URL.
  • Enter your Name, Street Address, and Email Address.
  • Click the Submit button.
  • The BCA will validate the request and send you a letter with an authorization token within the next business day.

Registering your Account

  • Navigate your browser to https://brandermill.com?id=register.
  • Enter the token that you received from the BCA.
  • Enter your email address that you wish to associate with the account. We ask you to enter it twice to minimize the likelihood of error.
  • Enter your first and last names.
  • Enter your desired password.
  • Click the Submit button.
  • The system will alert you to any mistakes. Otherwise, it will provide a link to the log-in page so you can log into the system with your new account.

Managing your User Account

Signing In

  • From the Residents menu, select Sign In.
  • Enter your registered email address and password.
  • Click the Sign In button.

Signing Out

  • From the Residents menu, select Sign Out.

Changing your Password

  • From the Residents menu, select Change Password. The password form will appear.
  • Enter your current password.
  • Enter the new password twice.
  • Check the box to confirm that you have created a unique password.
  • Click the Update button.

Resetting your Password

  • Go to brandermill.com?reset-password.
  • Enter your email address.
  • Click the Reset button.
  • If your email is in our records, the system will send you an email containing a link that you can use to reset your password. Click this link to open a password form on this website.
  • Enter the new password twice.
  • Check the box to confirm that you have created a unique password.
  • Click the Update button.

Managing your Customer Account

Switching Customer Accounts

Most users will only have one access to one customer account. However, some customers (particularly those who own multiple properties in the community) may have more than one customer account available to the user account.

  • From the Residents menu, select Manage My Account.
  • Click the select menu labeled Customer ID and select a different customer account in the list.
  • The page will automatically update with information from the selected account.

Updating your Contact Information

  • From the Residents menu, select Manage My Account.
  • Scroll down to the Contact Information section.
  • Review and update the information in the following fields:
    • Phone
    • Alternate Phone
    • Contact Email
    • Blast Email
    • SMS (Will be used in the future for sending emergency messages)
  • Scroll down to the Contact Information section.
  • Click on each panel to review and update the information.
  • Click the Save button.

Getting a Statement of Your Account

  • From the Residents menu, select Manage My Account.
  • Scroll down to Customer Statement.
  • If necessary, change the date range of the the statement by changing the Begin Date and End Date.
  • Click the Create button. The system will generate a PDF version of the statement and create a link to it just to the right of the button.
  • Click the file link to open the PDF.

Making a Payment

You can make a payment from this website using a credit or debit card. A convenience fee of $5 will be added to your payment. This payment will appear on your customer statement and is used to offset the cost of providing an online payment gateway.

  • From the Residents menu, select Manage My Account.
  • By default, the Amount to Pay field will be set to the current customer balance. You may change it to a smaller amount if desired. You cannot pay more than the current balance. Also, if your account happens to be in collections, you will not be allowed to pay using the online system.
  • Click the Pay button. A credit card form will appear.
  • Enter your credit card number, expiration date, and zip code. All are required.
  • Click the Pay button. They system will process your payment and will send you a receipt by email. Check your junk folder if you don't receive it in a short time.

Entering or Updating a Credit Card

You can enter a credit or debit card for automatic payment of your assessments. However, credit cards will incur a processing fee that is added to your assessment. We recommend that you set up a bank account for automatic payments which does not incur this fee.

  • From the Residents menu, select Manage My Account.
  • In the Payment Card row, click the blue Update button. A credit card form will appear.
  • Enter your credit card number, expiration date, and zip code. All are required.
  • Click the Save button.

Entering or Updating a Bank Account

You can enter bank account information for automatic payment of your assessment. Unlike a credit card, bank drafts do not incur a processing fee.

  • From the Residents menu, select Manage My Account.
  • In the Bank Account row, click the blue Update button. A bank account form will appear.
  • Enter your checking or savings Routing Number, Account Number, Zip Code. All are required
  • Click the Type button and select whether the account is a Checking or Savings account.
  • Click the Save button.

Changing the Payment Method for Automatic Payments

  • From the Residents menu, select Manage My Account.
  • Scroll down to Automatic Payments.
  • If you have a bank account and/or credit card on file, you can click the select menu to activate the desired payment method for future assessments. To turn off automatic payments altogether, select Off. Your selection is instantly saved to your account.

Managing your Property

Updating your Property Contact Information

  • From the Residents menu, select Manage My Account.
  • Scroll down to the Properties section.
  • Click your property address. The property detail page will open.
  • Scroll down to the Contact Information section.
  • Click on each panel to review and update the information.
  • Click the Save button.

Your changes do not appear in the directory until a member of the BCA staff approves your changes. In most cases, that will occur within one business day.

The form for the telephone directory includes fields for a secondary entry. Those fields are for a household in which two adults have different last names. There is usually no need to enter information into these fields if each person has the same last names.

Residents Directory

Searching for a Resident in the Directory

The directory is a real-time and up-to-date version of the telephone directory you receive each year. Only the residents who have opted in to the directory are included.

  • If you are logged into the system, select Directory Search from the Residents menu. A page containing the search form will appear.
  • Enter information into one or more fields. You can include a partial name or address.
  • Click the Search button. The results will appear below the form.
  • Remember that the directory is for the exclusive use of the residents and is not to be used for solicitations of any kind.

Managing your Memberships

Getting an Activity Report

  • From the Residents menu, select Manage My Account.
  • Scroll down to the Memberships section.
  • Click on the desired pool membership associated with your account. The system will display more information about the membership.
  • Scroll down to Activity Report.
  • If necessary, change the date range of the the report by changing the Begin Date and End Date.
  • Click the Create button. The system will generate a PDF version of the report and create a link to it just to the right button.
  • Click the file link to open the PDF.